TECHNICAL INFORMATION

Giclée is a traditional French method of printing using high quality inks which are little affected by the effects of sunlight. The process is often used for fine works of photography where the ultimate objective is to display pictures in their best light.

Sarah’s Giclée prints are individually mounted behind a choice of colours, ready for the customer to frame according to his or her own requirements.

The prints are produced on high quality 240 gsm premium photographic paper which makes the vivid colours come alive.

The canvas prints are produced on heavyweight 415 gram canvas professionally mounted on a concealed wooden box frame and painted with a protective film for longevity.

Giclée prints are normally delivered within seven days of placing an order but please allow up to fourteen days for canvasses, as each item is individually produced to your requirements. However should you desperately require an item urgently, please email Shaston Photography at info@shaston.co.uk or telephone on 01747 836294 and we will do our very best to accommodate your needs. Similarly should you require an item or size which is not listed, as the options are almost endless.

All prices include postage and packing, items being sent either by First Class Royal Mail or by Parcelforce, having first been carefully wrapped in protective film and packed to withstand the journey.

CUSTOMER INFORMATION

HOW TO ORDER

1. Once you have selected your product, select the quantity and click on the ‘add to basket’. Once you have added all of your items to your basket, click on the ‘buy now’ button on the shopping basket page. You will then be required to complete your details, the delivery address and the cardholder’s details. Your order is then almost complete, please click on proceed and complete your payment details within the secure payment area. Again, all fields marked with an asterisk must be completed. You can pay by most major credit and debit cards and your details will be encrypted to keep them secure. After completing your payment details, select ‘finish’ to place your order. We will send you an email confirming that we have received your order and contact you again to confirm when delivery will be.
2. All transactions are carried out over a secure connection and all payment information is encrypted for your security. We will carry out an offline authorisation of your card and debit your account once it has cleared.
3. Our sales team at Shaston Photography are always happy to help should you encounter any difficulties ordering on line. Please contact us on sales@shastonphotography.co.uk

POSTAL COST
All prices include postage and packing, items being sent either by First Class Royal Mail or by Parcelforce, having first been carefully wrapped in protective film and packed to withstand the journey. Please contact Shaston Photography for a quote if delivering outside the United Kingdom.

DELIVERY TIME
Giclée prints are normally delivered within seven days of placing an order but please allow up to fourteen days for canvasses, as each item is individually produced to your requirements. However should you desperately require an item urgently, please email Shaston Photography at sales@shastonphotography.co.uk or telephone on 01747 836294 and we will do our very best to accommodate your needs. Similarly should you require an item or size which is not listed, as the options are almost endless.

PRICING/PAYMENT
Whilst we try to ensure that all prices on this Web site are accurate and correct, errors may sometimes occur. If we discover an error in the price of the goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a refund in full.

RETURNS POLICY
Orders may be cancelled at any time within the cancellation period. The cancellation period begins on the day the order is placed and ends on the expiry of 7 working days after delivery. A refund will be given within 30 days of the goods being returned. The cost of returning goods that are not subject to a quality complaint or order error on our part is the responsibility of the customer.
The customer is also responsible for the safe return of the goods in their original packaging.

Order cancellations may be advised by:
Email – sales@shastonphotography.co.uk
Telephone - 01747 836294
Mail to - Shaston Photography, 41 Grosvenor Road, SHAFTESBURY, Dorset, SP7 8DP
This does not affect your statuary rights.

DAMAGED GOODS
In the unlikely event of breakage in transit we ask you to inform us as soon as possible so that we can arrange replacements. We may ask for a photograph of the damaged items to give to our insurers, who may wish to inspect them, so please hold on to the pieces and the packaging until we settle the claim.